Our Policy
Shipping Policy
All orders made with Stale & Co will receive free shipping with tracking number.
Return & Refund Policy
We only allow for one exchange for every purchase and do not do refunds.
1. Only when item sent is wrong OR
2. When item received is damaged.
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Exchanges are acceptable within 14 days from the date of receipt of item as long as the item is still in sellable condition (not worn).
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To exchange an item, email info@staleandco.com with your name and your order number, and we will reply with the relavant instructions within 7 working days.
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All shipping costs for return of items are to be borne by the customer.
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Shipping out of the exchanged item will be borne by Stale & Co.
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If the exchanged item is of a lesser value, Stale & Co will not refund the balance.
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If the exchanged item is of a higher value, payment has to be made by the customer before the exchanged product will be shipped.
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We reserve the right to amend the above clauses without prior notice.
Payment
We receive payment on our webstore through secure payment gateways on Stripe & PayPal.
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For offline payment, please reach out to us at info@staleandco.com for further arrangements.
FAQs
For more information, check out our FAQ page (link).